UPDATE – As of May 1, 2023

You now can buy and reload the new GoPass Tap cards at Albertsons, Tom Thumb, and Market Street grocery stores in the DART Service Area.

• Find the new GoPass Tap cards on the gift card display.
• Load or reload your tap card at the regular checkout registers.
• Add at least $6 to activate your new card, but that money is available to pay your fares.
• Reload as little as $1 and store up to $200 on your card.

DART will add more buy and reload locations in the next few months. Please keep checking this page for updates. Visit GoPass.org/retail-locations to view a map of our current retailers.

What changed about the GoPass Tap card program?

GoPass Tap card users now have a new retail network for purchasing and reloading their tap cards. Likewise, DART has issued new GoPass Tap cards that work on the new retail network.

If you reload your GoPass Tap card at our current retail network stores, then you need to replace your card with one of the new cards.

If you manage the funds on your card at GoPass.org or by phone, we ask that you exchange your card as soon as possible.

Where can I get a new GoPass Tap card?

If you use the yellow GoPass Tap card, you can buy and reload your new card at Albertsons, Tom Thumb, and Market Street grocery stores.

You also can exchange your yellow GoPass Tap card at DARTmart, located at Akard Station on the Akard Street side of DART Headquarters. DARTmart is open Monday-Friday, 7:30 a.m.-5:30 p.m., excluding holidays. You must enter through the exterior door facing Akard Street.

If you have a white Discount GoPass Tap or a Reduced GoPass Tap card (seniors, disabled, children, high school, college/trade), you need to get a new card, if you have not already done so. There are three ways to get a new reduced-fare card:

• Visit DARTmart to exchange it for one of the new cards.
• Fill out a new online application at www.DART.org/TapForHalf
• Call DART Customer Service at 214-979-1111 during business hours (Monday-Friday, 8 a.m.-5 p.m.) and ask to be transferred to DARTmart.

Your patience is appreciated as we continue to expand our network throughout 2023. Please visit GoPass.org and click on “Retail Locations” for the most current list.

If I have one of the new GoPass Tap cards, how can I add money to my account?

There are multiple ways to add money to your GoPass Tap account:

In person at Albertsons, Tom Thumb, or Market Street grocery stores using cash, credit card, or debit card.

In person at DARTmart using cash, credit card, or debit card. DARTmart is at DART Headquarters at Akard Station. You must enter from the exterior door facing Akard Street.

Online at GoPass.org using a credit or debit card, either with or without a GoPass account.

On the phone at 214-979-1111, Option 1. Select the "Tap Card" option, and you will be able to add value to your card with a credit or debit card using the interactive system.

Why did I see “Have the New Tap Card? GoPass.org” on the screen when I tapped my card?

DART is trying to reach GoPass Tap card holders to inform you about our new cards and retail network.

If you have already replaced your GoPass Tap card, then you are ready to reload your card at stores in our new retail network. If you have not replaced your card yet, be sure to do so if you reload your card at retail stores.

If you are participating in the Corporate Annual Pass Program or the Higher Education Semester Pass Program, you do not need a new GoPass Tap card. The one you have works on DART's tap card reader system.

If I have money on my old GoPass Tap card, how do I transfer the funds to my new card?

Call DART Customer Service at 214-979-1111, Option 1, and the GoPass Tap team will update your GoPass account to transfer the money on your old card to your new tap card number. They will also deactivate your old card so that no one can use it to access your account.

Or you can visit DARTmart, and a staff member will transfer the money from your old card to your new one.

How can I tell if I have the new GoPass Tap card?

The new GoPass Tap cards have a barcode on the front of the card in the bottom left corner.

The old GoPass Tap cards do not have a barcode on the front, and there is a PayNearMe logo above the magnetic strip on the back of the card.

How much do the new GoPass Tap cards cost?

If you get a new GoPass Tap card at one of our new retail partners, then you must load at least $6 in value onto your new card, but you can use that $6 to pay your DART fares.

If you bring your old card to DARTmart, they will give you a new GoPass Tap card if you have money in your GoPass account. If you have no funds to transfer to the new card, then you must load at least $6 on the new card.

If I do not exchange my GoPass Tap card for a new one, what happens?

You will not be able to add money to your old card at stores in either DART’s old or new retail network.

You can spend the value that is currently on your GoPass Tap card. You can add value on GoPass.org or by calling 214-979-1111, option 1. But we recommend that riders get a new GoPass Tap card as soon as possible so that you can reload at our growing network of retailers.

If I use a contactless payment method like a contactless credit card or payment-enabled mobile device, does this change affect me?

No, these changes only impact GoPass Tap card users. Contactless Payment users can continue to tap their card or device at the GoPass readers as usual.

How do I update my GoPass Tap card in the GoPass app to pay for GoLink and other DART trips?

You may only store one GoPass Tap card in your GoPass app Payment Methods at a time, so you first must remove your old GoPass Tap card before you can load your new one.

To add a new GoPass Tap card to your account:

• Open the GoPass app.
• On the home screen, go to the ticket carousel under the “Plan & Route/Stop Details” button.
• Tap “Details,” and on the Details screen, tap “REMOVE” to remove your old card.
• Hit “REMOVE” again when the prompt asks, “Are you sure?”

If you still have money on your old card, you should call DART Customer Service at 214-979-1111, option 1, or visit DARTmart, and ask them to transfer the money on your old card to your new card.

 To remove your old GoPass Tap card:

• Open the GoPass app.
• Click on the “… MORE” on the bottom blue bar of the home screen.
• Click on “Add GoPass Tap Card.”
• Either scan your card or manually enter the 13-digit card number in the box on the back of your new GoPass Tap card, which is labeled “GoPass Tap Card Number.”

You may also enter your new GoPass Tap card number on the payment screen when booking a GoLink trip.

Have more questions? Ask them in the Comments!

We will answer your questions in the comments and email you a response.