PLEASE READ THIS FIRST

This information is for Dallas Area Rapid Transit, in Dallas, Texas.

If you have lost items while riding DART, please call DART Lost & Found at 214-749-3810 during business hours, which are Monday through Friday, 8 a.m. to 5 p.m. Give them a good description of your lost item(s) and ways to contact you if the item is turned into the office.

If Lost & Found is closed, you may call DART Customer Service at 214-979-1111 and they will take your Lost & Found report.

Please do not list your missing items in the comments. This blog is monitored by the DART Communications team during business hours and there may be a few days delay before we send your message to DART Customer Service.

DART Lost & Found is now located in the new DARTmart suite, which is in DART Headquarters at Akard Station and the public entrance faces Akard Street. We recommend that you call in advance before you come to downtown Dallas. Lost & Found is closed on weekends and holidays.

Thank you.

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We know that losing a personal item during your commute can be frustrating. That’s why DART is here to help. Our Lost and Found team works diligently to reunite riders with their belongings as quickly as possible. In this Q&A, we’ll walk you through everything you need to know—from how to report a lost item to where and when you can pick it up.

1. How do I report a lost item?

Contact our Lost and Found at (214) 749-3810, during business hours from 8 a.m. – 5 p.m. Monday through Friday (Closed on holidays). Have ready: the date and time you traveled, your route and/or station, and a detailed description of your lost item.

2. Where can I pick up my found item?

DART Lost and Found
DARTmart at DART Headquarters at Akard Station
1401 Pacific Ave., Dallas
214-749-3810
Hours of Operation: Monday through Friday: 8 a.m. to 5 p.m. (Closed on holidays)

3. How long do you keep lost items?

All unclaimed items are donated to charity after 30 days. We encourage you to report lost items as soon as possible.

4. When are items collected from buses and trains?

Our couriers pick up lost items from bus and rail divisions on Mondays and Fridays. Items found over the weekend may not be available until the following Tuesday.

5. What ID do I need to claim my item?

You must present a valid, government-issued photo ID (driver’s license, state ID, passport, etc.)

6. What if I’m not sure which bus or train I was on?

Try to remember your boarding locations, destination, and approximate travel time. Our staff can try to help narrow down possible routes based on this information.

7. What happens if my item isn’t found?

Unfortunately, not all lost items make it to our Lost and Found office.

8. How can I prevent losing items while using DART?

Before You Board:

• Secure items in zipped pockets or bags
• Keep valuables in an inside pocket or fanny pack for essentials
• Consider using a small crossbody bag or fanny pack for essentials

During Your Trip:

• Keep bags and belongings in your lap or between your feet
• Do a quick seat check before getting off
• Set phone reminders if you tend to be forgetful

When Exiting:

• Look back at your seat before leaving
• Check the floor area around where you sat
• Make sure you have all bags, phones, and personal items

Disclaimer: DART is not responsible for lost stolen, or damaged personal property. While we make every effort to reunite riders with their belongings, traveling with valuables is at your own risk.