Is DART providing face masks and hand sanitizer for customers who did not bring their own?
Since the beginning of July, DART staff have been giving out face masks to passengers who don’t have one to comply with Gov. Greg Abbott's Executive Order requiring transit customers to wear face coverings.
Now we are working to make that service more contactless.
Crews from our Engineering department have begun installing face mask and hand sanitizer dispensers on all buses, light rail vehicles and streetcars. We hope to have dispensers available on all DART-operated vehicles by early September.
The mask and hand sanitizer dispensers are in addition to DART’s aggressive agency-wide cleaning and safety protocols adopted in response to the coronavirus. These protocols include removing vehicles from service that have been exposed to biohazard situations from passengers.
If you see an unhygienic surface that needs attention, please submit a “Comment or Complaint” through the “DART Say Something” app, which can be downloaded from the App Store or Google Play for free. The app gives you a discreet way to report concerns to DART Police dispatch, who will involve the appropriate team to resolve the issue.
You also can call DART Customer Service at 214-979-1111 or contact the Customer Care team directly at 214-749-3333.
Find more information about how DART is working to keep passengers safe at www.dart.org/health.