Get rolling with GoLink!

GoLink vehicles at UNT Dallas Station GoLink vehicles at UNT Dallas Station
Posted on Jun 29, 2021 by DART Daily

Recently, DART held a Facebook Live event to address the proposed DARTzoom: Bus Network Redesign. During the program, the agency fielded a number of questions about GoLink. Here are the basics of what you need to know to use GoLink service.

GoLink At A Glance

GoLink offers on-demand, curb-to-curb service in a growing number of zones across the DART Service Area, and DART has proposed expanding GoLink service to even more zones in the near future.

Using a variety of vehicles and service providers, GoLink delivers convenient, curb-to-curb transportation within a designated boundary by dispatching the closest vehicle. It’s about less waiting – and more going! Take GoLink to work, run an errand or use it connect to other DART services.

Each GoLink zone provides service to a rail station or transit center, for connections to DART Rail and buses. Hours of operation vary by zone. Click here for complete service information by zone, key destinations, service maps and more.

How to Pay for GoLink Trips

Your GoLink fare is covered by a valid contactless DART fare when you book through the GoPassapp or by calling 214-515-7272.

Simply purchase your fare and book trips using one of these contactless methods, as cash fares, paper passes and vouchers are not accepted:

  1. GoPass app: Plan and book GoLink trips quickly and easily, right on your phone. Plus, view your GoLink on-demand history so you can easily rebook frequent trips.
  2. GoPass Tap card: Purchase a GoLink fare by linking your GoPass Tap card to your GoPass app account or by calling 214-515-7272.
  3. Credit or debit card: Using a credit or debit card, purchase your fare in the GoPass app or over the phone by calling 214-515-7272.

Fares are per person, per trip – children under 5 may ride free when accompanied by an adult with a valid fare. Note: If using GoPass Tap, each person must have their own GoPass Tap card. For a complete list of available fares, click here or call 214-979-1111.

By purchasing your GoLink fare with the GoPass app or a registered GoPass Tap card, you automatically get the best fare every time you ride. With fare capping, you never pay more than the total cost of a day pass in a single day, or the total cost of a Monthly Pass in a calendar month. Remember to tap using the same card linked to your GoPass app when riding other DART services.

How to Book Trips with GoPass

  1. Download the latest version of DART’s free GoPass app from the App Store or Google Play.
  2. Select “Plan” within the app and enter your location and destination information.
  3. Choose your desired trip option – GoLink and UberPool will appear as selections, if they are available for your planned trip.
  4. If you choose GoLink, continue booking in the GoPass app. For UberPool trips, you will be linked to the Uber app to complete your request (Note: UberPool service is an additional cost).
  5. For GoLink: Purchase a DART fare within the GoPass app, if you don’t already have one, or use your stored GoPass Tap card for payment.
  6. Once you book your trip, the GoPass app will provide your driver’s name, the vehicle type, license plate number and pickup location.

Don’t have a smartphone? Book your trip by calling 214-515-7272. Note: Phone reservations must be made in advance. Only same-day trips accepted. UberPool trips cannot be booked by phone – only GoLink. Reservations accepted Monday-Friday, starting at 4:30 a.m.

An Example

Imagine that you need to get from your office within the North Central Plano/Chase Oaks zone to Parker Road Station. Using the trip-planning feature in the GoPass app, you learn that a GoLink vehicle can drop you off at the station within 25 minutes, and that your fare would be covered by the day pass you purchased in the app earlier today.

GoPass also shows an UberPool option, which would drop you off at the station within 13 minutes but would cost an additional $1. To save money, you stick with the GoLink service that is covered by your existing DART fare.

Five Things to Remember

  1. Do you need an ADA-accessible vehicle? Be sure to request it when booking. Riders with disabilities may bring service animals on board.
  2. All trips require a booking. No walk-ons allowed.
  3. Children ages 12 and under must be accompanied by a fare-paying adult.
  4. Be ready. Vehicles depart briefly after arriving at the pick-up point.
  5. Need to cancel a trip? Be sure to do so before the vehicle arrives, either via the app or by phone at 214-515-7272.

Now that you understand how GoLink works, it’s time to book your first trip!

#DARTGoLink

 

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