Ask DART: Who Do I Contact if DARTmart is Closed?

As of March 27, DARTmart’s physical location is temporarily closed as a precaution against the spread of the coronavirus. As of March 27, DARTmart’s physical location is temporarily closed as a precaution against the spread of the coronavirus.
Posted on Apr 14, 2020 by Krystal-Rose Agu

Ask DART

As of March 27, DARTmart’s physical location is temporarily closed as a precaution against the spread of the coronavirus. That doesn’t mean we are unable to help you meet your fare and transit needs.

We thought you might have a few questions and we’re here to provide some answers.

Question: Where can I purchase DART paratransit coupon books? 
Answer: Online at DARTstore.org and at Fiesta Mart food stores in the DART Service Area.

Question: Where do I pay a fare evasion fine? 
Answer: Online at DARTstore.org.

Question: How do I get a ticket vending machine (TVM) refund? 
Answer: Please call DART Customer Service at 214-979-1111 to request a refund. Make note of the date, approximate time and TVM name where you lost money. Each TVM is labeled with the station name and a number, for example, West End #3.

DART will issue refunds to cash-paying customers by mailing a check, and to credit/debit card customers by a crediting the money back to your card account. Please allow a few days for DART staff to process your refund.

Question: How do I prove that I am eligible for a reduced fare if I can’t get a new DART reduced-fare photo ID? 
Answer: It is a good idea to keep your expired DART reduced-fare photo ID or a Form 1000 from one of the approved agencies with you when riding DART.

Question: How can I get a Discount GoPass Tap Card
Answer: Unfortunately, we are unable to register any new Discount GoPass Tap cardholders while DARTmart is closed.

In the meantime, if you qualify for the Discount GoPass Tap card, but cannot apply for one while DARTmart is closed, please follow these steps until the store reopens.

  • Purchase a full-fare yellow GoPass Tap card at 7-Eleven stores or other retailers. Keep your receipt for any GoPass Tap card purchased March 29, 2020, or later.
  • Call DART Customer Service at 214-979-1111 and tell the agent you qualify for the Discount GoPass Tap card. Give the agent the 13-digit card number on the back of your yellow card. DART will apply a temporary half-price discount to that card. This discounted fare will expire July 31, 2020.
  • Once DARTmart reopens, you have until July 31, 2020, to come to the store and apply in person for the Discount GoPass Tap Card Program. Bring your yellow GoPass Tap card and proof of participation in one of the eight approved assistance programs.

DARTmart staff will take your photo, issue a new white Discount GoPass Tap card, and transfer any funds from your old yellow card to your new white card. They also will apply the discount to any full-price fares you paid starting March 29, 2020 and credit your account for any overpaid amounts.

Learn more about DART’s response to the coronavirus at DART.org/health.

Categories : Ask DART Community News
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