If I meet the qualifications for a Discount GoPass Tap card, how do I participate in the program if I cannot apply for a card while DARTmart and DART Headquarters are closed?
Participants in one of the qualifying programs listed at DART.org/TapForHalf automatically qualify for a Discount GoPass Tap card.
If you qualify for the Discount GoPass Tap card, but have not yet been certified as eligible, please follow these steps until DARTmart reopens.
- Purchase a full-fare yellow GoPass Tap card at 7-Eleven stores or other retailers. Keep your receipt for any GoPass Tap card purchased March 29, 2020, or later.
- You must register your GoPass Tap card at GoPass.org for us to apply the temporary discount. DART cannot issue temporary discounts to unregistered cards.
- Call DART Customer Service at 214-979-1111 option 1 and tell the agent you qualify for the Discount GoPass Tap card. Give the agent the 13-digit card number on the back of your yellow card. DART will apply a temporary half-price discount to that card. This discounted fare will continue until further notice.
- Once DARTmart reopens, you will have to come to the store and apply in person for the Discount GoPass Tap Card Program. If you do not apply in person for a permanent card by the deadline (to be determined), the discount on your yellow GoPass Tap card will expire. When you arrive at the store:
- Bring your yellow GoPass Tap card, purchase receipt and proof of participation in one of the qualifying assistance programs.
- Your photo will be taken and a new white Discount GoPass Tap card will be issued. Any funds from your old yellow card will be transferred to your new white card.
- DARTmart staff will apply the discount to any full-price fares you paid starting March 29, 2020 and credit your account for any overpaid amounts.
Learn more about the program at DART.org/TapForHalf. If you have any questions about the Discount GoPass Tap Card Program, please email us at [email protected] or call DART Customer Service at 214-979-1111, Option 1.
Reloading your card
If you have a Discount GoPass Tap card and need to add funds to your account, please visit a participating GoPass Tap card retailer, including most 7-Eleven, ACE Cash Express, Tom Thumb and Fiesta Mart locations in the DART Service Area. For a full list of retailers, visit GoPass.org.