Ask DART: Lost & Found

DART Lost & Found DART Lost & Found
Posted on Aug 20, 2020 by DART Daily


If DART Headquarters is still closed to the public, how do I get back any belongings that I accidentally left on a bus, train or station from Lost & Found?

We want to reunite you with your property as quickly as we can. But to protect our customers and employees, the lobby at DART Headquarters (1401 Pacific Avenue) is closed to the public until further notice, including the Lost & Found window and DARTmart.

If you have lost an item while traveling on DART, you must first call DART Lost & Found at 214-749-3810. If DART is in possession of your lost item, and can verify ownership, then you may schedule a time to retrieve your item(s) at DART Headquarters.

If you have lost a high priority item (see list below) on DART property and we are in possession of your item(s) you will be able to pick it up right away.

High priority items include:

  • Purses/wallets
  • Cellphones/laptops
  • Prescription medication
  • Prescription glasses
  • Canes/walkers
  • Keys
  • Identification and bank cards

Backpacks and other large items will be quarantined for at least 14 days.

DART Headquarters is located at 1401 Pacific Ave., Dallas, at Akard Station. Appointments to retrieve your lost items are scheduled between 8 a.m. and 5 p.m. Monday – Friday.

When you arrive during your scheduled time to retrieve your personal item, proceed to the rear entrance of DART Headquarters on Federal Street.

  • Use the intercom to the right of the glass doors to contact DART Security.
  • You must have a photo ID available to show DART Security. If you are retrieving a lost ID, you must have another form of valid ID to confirm your date of birth and address.
  • Once your identification has been verified, you will be allowed to enter DART Headquarters and directed to the Lost & Found window to retrieve your personal item(s).

Do not go to the main doors on Pacific Avenue, which face the Akard Station light rail tracks. You must go to the rear entrance doors on Federal Street.

If you have any questions, call DART Lost & Found at 214-749-3810.

DART Lost & Found is closed on holidays.

The latest information about the status of the Lost & Found office will be posted on the Contact DART page.


Categories : Ask DART Community Knowledge
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